Kinerja Pegawai dalam Pelayanan Publik di Kantor Camat Padang Guci Hilir
Abstract
The purpose of this research is to determine the performance of employees in public services at the Padang Guci Hilir Subdistrict Office. The research method used in this research is a qualitative method with a descriptive approach. The theory used in this research is the performance theory proposed by Darma with indicators of quantity, quality and timeliness. The results of the research show that the performance of employees in public services at the Padang Guci Hilir Subdistrict Office has not gone completely well. In terms of quantity, it is good, where in one day you can complete 5-10 documents submitted by the public, provided that the requirements are complete. Then, in terms of quality, it has not gone well, where in providing services there are still several obstacles such as typing errors made by employees, most of whom are new honorary employees. Furthermore, in terms of timeliness, it is quite good where completing tasks can be completed quickly and precisely, but there are still obstacles faced, such as the head of the sub-district who is not in the office causing delays in completing documents because he has not received a signature from the head of the sub-district.
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Peraturan Perundang-Undangan
Keputusan Menteri Pendayagunaan Aparatur Negara Nomor 63 Tahun 2003 Tentang Pedoman Umum Penyelenggaraan Pelayanan Publik
Undang-Undang Nomor 23 Tahun 2014 Tentang Pemerintahan Daerah
Undang-Undang Nomor 25 Tahun 2009 Tentang Pelayanan Publik
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